Shipping Policy

At MHPOWOS, we aim to provide reliable and timely delivery of your solar products. Please review our shipping policy for details on how we handle orders and deliveries.

Warehouse
North America: USA
Europe: Germany
We will deliver the products from the nearest warehouse according to your destination and deliver to all parts of the world.

Logistics Method: FedEx/DHL/UPS/USPS

Shipping Destinations
USA Shipping: We ship to all states within the United States, not including Alaska and Hawaii.
International Shipping: We offer international shipping to select countries. Shipping fees and delivery times vary based on the destination.
Shipping Methods and Costs
Standard Shipping: Available for most products, with delivery within 2-5 business days for USA/DE orders.
Express Shipping: Faster delivery option within 1-3 business days for an additional fee.
International Shipping: Delivery times vary by country, typically ranging from 7-14 business days.

Shipping costs are calculated based on the weight of the package and the destination. Exact shipping charges will be displayed at checkout.

Processing Time
Orders are processed within 1-2 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed the next business day.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through the carrier’s website.

Shipping Restrictions
We do not ship to APO/FPO addresses, or certain remote locations.
Certain products may have shipping restrictions due to size, weight, or regulations.
Lost or Delayed Shipments
If your shipment is delayed or lost, please contact our customer support team at support@mhpowos.com for assistance.
We are not responsible for delays caused by external factors such as customs clearance or weather conditions.

Damaged Items
If your order arrives damaged, please notify us immediately at support@mhpowos.com. We will arrange for a replacement or refund as necessary.

MHPOWOS Headquarters

HK MHPOWOS TECH LIMITED
Room 1702A, 17th Floor, Sunrise Plaza, 1155 Canton Road, Mongkok, Hong Kong ,999077(HongKong)

Room 209, Building G2, No. 31, Kefeng Road, Huangpu District, Guangzhou,510705(China Mainland)
（This address is not a return address. If you have any return requests, please contact us via email:support@mhpowos.com.）