Refund & Return Policy
At MHPOWOS, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely happy with your product, we offer a clear and straightforward return and refund process.
Refund & Return Eligibility
Time Frame: Returns must be made within 30 days of receiving the product.
Condition of Items: Products must be in new, unused condition and in their original packaging, with all accessories, manuals, and components included.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized products.
Products purchased on clearance or final sale.
Items that have been used, damaged, or altered (excluding defects).
How to Return a Product
Contact Us: To begin the return process, contact our customer support team at support@mhpowos.com. Please include your order number and a description of the issue with the product.
Return Authorization: Our team will issue a Return Authorization Number (RAN) and instructions for the return process.
Pack the Item: Carefully pack the item in its original packaging. Make sure all components (manuals, accessories, etc.) are included.
Ship the Product: Ship the product back to us using a trackable shipping method. The return address and RAN will be provided by our customer support team.
Refund Process
Once we receive the returned item and verify that it meets our return conditions, we will process your refund. The refund will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part.
Original Shipping Fees: Original shipping fees are non-refundable, except when the return is due to a defective or incorrect product.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product and place a new order for the desired item.If you have other needs, please contact us by email
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs, if the item is found to be defective.
Customer Support
If you have any questions or need assistance with your return or refund, please feel free to reach out to our customer support team at support@mhpowos.com or call us at 1(213) 849-4188.
Refund & Return Eligibility
Time Frame: Returns must be made within 30 days of receiving the product.
Condition of Items: Products must be in new, unused condition and in their original packaging, with all accessories, manuals, and components included.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
Customized or personalized products.
Products purchased on clearance or final sale.
Items that have been used, damaged, or altered (excluding defects).
How to Return a Product
Contact Us: To begin the return process, contact our customer support team at support@mhpowos.com. Please include your order number and a description of the issue with the product.
Return Authorization: Our team will issue a Return Authorization Number (RAN) and instructions for the return process.
Pack the Item: Carefully pack the item in its original packaging. Make sure all components (manuals, accessories, etc.) are included.
Ship the Product: Ship the product back to us using a trackable shipping method. The return address and RAN will be provided by our customer support team.
Refund Process
Once we receive the returned item and verify that it meets our return conditions, we will process your refund. The refund will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defect or error on our part.
Original Shipping Fees: Original shipping fees are non-refundable, except when the return is due to a defective or incorrect product.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product and place a new order for the desired item.If you have other needs, please contact us by email
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including return shipping costs, if the item is found to be defective.
Customer Support
If you have any questions or need assistance with your return or refund, please feel free to reach out to our customer support team at support@mhpowos.com or call us at 1(213) 849-4188.